In case you’ve ordered a web hosting package and you have certain enquiries relating to a specific function/feature, or if you have chanced upon some difficulty and you need help, you should be able to contact the respective help desk support staff. All hosting companies use a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, since the most efficient way to solve a problem most often is to submit a ticket. This method of communication makes the responses exchanged by both sides easy to follow and enables the help desk staff members to escalate the situation in case, for instance, a system administrator has to intervene. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you will have to have at least two separate accounts to contact the customer support staff and to actually manage the hosting space. Non-stop switching between the accounts may often be a drag, not to mention the fact that it requires quite a long period of time for most hosting providers to process the tickets themselves.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you won’t ever need to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket whilst you’re browsing your website files or customizing various settings. The ticketing system is being closely monitored 24/7/365 by our customer care staff and the response time is no more than one hour, but it rarely takes more than 20 minutes to receive help. In stark contrast with other providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and request information regarding any billing or technical issue. Additionally, you can read a variety of informative articles, which will help you deal with the commonest challenges on your own.

Integrated Ticketing System in Semi-dedicated Servers

We deem it far more efficient to manage everything from one single place, which is why we’ve implemented a ticketing system into the custom Hepsia hosting Control Panel, which comes with every semi-dedicated server plan. This will permit you to manage the communication with our client service staff along with your hosted content, which implies that you will not need to remember an additional log-on name for a different admin interface. You’ll be able to send a new ticket or to track down the status of an old one with less than a few mouse clicks while you’re browsing the content hosted in your semi-dedicated account. In addition, you can search through older tickets using a smart search functionality or read relevant help articles, which offer solutions to commonly confronted issues. The inbuilt ticketing system is strictly monitored 24/7/365 with the maximum response time being just 1 hour, so there’ll always be someone to help you.