Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you won’t ever need to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket whilst you’re browsing your website files or customizing various settings. The ticketing system is being closely monitored 24/7/365 by our customer care staff and the response time is no more than one hour, but it rarely takes more than 20 minutes to receive help. In stark contrast with other providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and request information regarding any billing or technical issue. Additionally, you can read a variety of informative articles, which will help you deal with the commonest challenges on your own.
Integrated Ticketing System in Semi-dedicated Servers
We deem it far more efficient to manage everything from one single place, which is why we’ve implemented a ticketing system into the custom Hepsia hosting Control Panel, which comes with every semi-dedicated server plan. This will permit you to manage the communication with our client service staff along with your hosted content, which implies that you will not need to remember an additional log-on name for a different admin interface. You’ll be able to send a new ticket or to track down the status of an old one with less than a few mouse clicks while you’re browsing the content hosted in your semi-dedicated account. In addition, you can search through older tickets using a smart search functionality or read relevant help articles, which offer solutions to commonly confronted issues. The inbuilt ticketing system is strictly monitored 24/7/365 with the maximum response time being just 1 hour, so there’ll always be someone to help you.