A live chat is among the ways of communication offered by some hosting suppliers as part of their support service. Determined by the supplier, the chat can be used for billing, pre-sales and/or tech support. This way of contact is faster compared to a support ticket and it makes it much less likely to misspell or misunderstand anything in comparison to a telephone call with a representative. Furthermore, when the problem that you have requires some time to be examined and dealt with, you are able to do something else at the same time instead of just waiting, like you'd have to do when you call. You can also employ a live chat support service completely free provided that you have web accessibility even if your hosting provider is situated in a different country and they don't have a local telephone number you can call.

Live Chat Support in Shared Website Hosting

As we acknowledge the fact that a great number of issues are often resolved when you talk to a live person, we supply a live chat service for all of our potential and existing customers. Our chat is online every day and our support agents will help you with a variety of questions and issues. If you are not our customer yet, you can find out more about our shared website hosting plans and the web hosting environment in general in order to be certain that your sites will work properly on our servers. In case you already have an account and you've got some questions or you encounter any troubles with some of our solutions, you'll be able to join us on the live chat and we can supply you with the necessary details or assist you to troubleshoot the problem. You will need to open a support ticket for specific issues which need longer time or the assistance of a system administrator, but for a lot of basic problems you'll get help on the spot.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as standard with our services, which means that when you have any questions for our semi-dedicated hosting plans, you are able to speak with our customer support team at any time regardless if you have already obtained your account or not. Generally, the chat service is intended for billing, pre-sales and general questions and problems, but we are able to assist you with a lot of technical questions too. We will help you select the best plan for your sites if you don't have an account yet, we can respond to all the billing questions or concerns you have or we can assist you with installing your new e-mail address on your personal computer or smartphone - all this will be done in a timely manner since our live chat service is online all day long, each and every day. No matter when you need help, you're able to speak to an agent and save a lot of time.