The customer support that you'll receive from your shared website hosting company is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got some technical issue with a current account. Timely and clear information regarding a question or an issue can save you lots of time and efforts, not mentioning that this could often be an indicator that you are ordering from an actual hosting provider not from a reseller. When you purchase a hosting account through a company that does not own its servers and it cannot access them right away, it's quite possible that you will wait for a few days so as to get an answer to any kind of query, thus your web sites may remain offline for quite some time. In comparison, a company that offers different ways of communication and has a technical support team available all the time will assist you to right away and help you limit or entirely avoid any downtime and possible losses.

24/7 Customer Support in Shared Website Hosting

The customer and technical support services for all our shared website hosting plans are round-the-clock, so you can forget all about waiting for a few days so as to receive assistance. In case you aren't our client yet, you can give us a call, chat with a representative or send an e-mail message. In case you already have an account, you are able to open a support ticket on top of the other three ways of contact. You can pick the most appropriate way to contact us based on where you are or what hardware you're using. We can easily help you for more or less any hosting-related query that you may have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in such a case the max reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated hosting plans that we provide feature 24/7 customer and technical support, therefore regardless of what problem you have, you can get in touch with us and we'll assist you in a timely manner. The guaranteed response time for each e-mail or support ticket that you open via your Hepsia website hosting Control Panel is just one hour; usually the response time hardly ever exceeds 20 minutes. We also offer phone support with several local numbers around the world as well as a live chat, so you'll be able to contact us and receive more details about our services even if you don't have an account yet. We're able to assist you with nearly any question or a problem you may have - payment methods, plan specifications, e-mail configuration, website hosting account settings, etcetera. If you use our services, you will never encounter an issue where you have to wait for a few days to get an issue resolved like you will have to do with lots of other suppliers.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for every server-related issue or forvarious issues and questions with regard to the pre-installed software your server comes with. If you have not obtained a VPS server plan yet, you will be able to find out more about our solutions by giving us a call or by employing the live chat service. For more technical problems, you can send an email message or open a ticket from your billing Control Panel and you will receive assistance within no more than 1 hour regardless of the time of the day, even on weekends and holidays. The typical response time in most cases doesn't exceed 30 minutes. If you'd like to have assistance with third-party software, you'll be able to use the Managed Services upgrade which you can include to each VPS package and our admins can help you with any set up or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Servers

We know how important it is to have quick support in general, let alone when you manage a whole server, that's why each and every dedicated server that we offer comes with 24/7 support with 1-hour reply time warranty regardless of the issue. This service is free of cost for all problems with the server or the software that was installed from our admins through the setup, so you are able to contact us as many times as you wish, even during holidays. You could either open a support ticket from the billing area or you could send an e-mail, and the actual reply time for either of these rarely exceeds thirty minutes because we have administrators available twenty-four-seven. If you require general information about our servers or you've got a billing question/issue, you may also call one of the local phone numbers we have on 3 continents or you could use our live chat service and consult with an agent online. For third-party software support, we offer a Managed Services upgrade, which you are able to add to your server package through your billing Control Panel.