Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • We provide a 60–minute response guarantee for each trouble ticket or email that you send to our customer care staff. We will speedily respond to all the standard inquiries and forward right away the issue to our server administrators in case additional assistance is required. If you take advantage of the Optional Admin Services package, we’ll carry out any of the included server administration tasks at a time that has been agreed upon upfront.

  • Top quality support service

  • An Outstanding Help Desk Service

  • We’ll be at your disposal 24x7x365 to reply to any inquiries that you may have regarding our Website Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also require assistance tackling server management procedures, you can take a look at our Optional Admin Services package, which includes data backup storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation services

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Each dedicated web hosting plan comes with our free–of–cost Website Control Panel, which sports an extensive knowledgebase and a selection of educational video tutorials. Whenever you need assistance with the Website Control Panel, just push the Help or Videos buttons situated in the upper right corner.