Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • The Help Center section integrated into Alian Software’s Website Control Panel features a selection of help articles and commonly asked questions. Aimed at solving any common problem that you may possibly chance upon, they are compiled by our support team of practiced techs.

  • Top quality support service

  • Tutorial Video Clips

  • We have prepared a selection of how–to video tutorials that detailedly show how you can address a common problem connected to your shared website hosting plans account. You’ll find the tutorial videos in the Help Center section.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24–7–365 tech support service and include a 1–hour ticket response time guarantee. Our accomplished tech support engineers will be available 24–7 and will sort out any issue that you could chance upon within less than one hour after the ticket submission. In most instances, a reply will be provided to you within 20 minutes.