Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user assistance team is trained to very quickly address all of our shared website hosting plans clients’ requests and advice questions. Through our ticketing system, it’s possible to supply your inquiry and a support team member is going to go back to to you within maximum one hour. Actually, practice has confirmed that the standard reply time is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is offered by a team of certified technicians who will be prepared to answer your inquiry asap. You can get hold of the tech support team crew by launching a technical support ticket from your Website Control Panel or by submitting us an email message. On working days, you may also call us on the phone or make use of the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • If you need assistance while working on your site within the Control Panel, you could always select the Help button and see your problem in the set of articles or blog posts that will come up. We have as well turned many of the posts into training videos. The list of educational videos will show up if you click on the Videos option present on the top right.