Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Reply Guarantee

  • Our crew of qualified professionals will try their best to reply to your support enquiries in about 1 hour. If, however, the situation you have come across calls for help from the Admin =Department,= we will send the ticket to the technician in charge and will post a comment to tell you.

  • Top quality support service

  • Qualified Technical Support Service

  • We give you round the clock tech help through a super–fast ticketing application integrated into your Control Panel. You can easily email us at any time about any of the packages that come pre–configured on your virtual server, such as the selected Linux distribution, the server management panel and our in–house made Website Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • A descriptive and regularly updated collection of articles is built into our custom–built Website Control Panel. It offers you quick tips about how to conduct all the regular web site administration tasks. The Help section gives you descriptive how–to content articles and step–by–step video guides. You can gain access to the Help section by hitting the Help or Video buttons in the right part of each Control Panel section.