Though this is not the keyaspect in order to identify a dependable shared website hosting supplier from a bad one or a reseller from a real provider, having the option to call and talk to a live person is a sign that you are not using the services of a one-person service provider and that you'll be able to get in touch with somebody every time you need assistance. The telephone support for hosting services may range from basic to professional, therefore the problems which can be resolved through a phone call differ based on the company. Usually, these issues are more basic and feature billing or first level technical issues since more difficult matters often require a support ticket where both you and the sysadmins can follow what is going on with a particular situation. However, the option to phone call your supplier will save you a lot of time and efforts for the countless tiny problems which will eventually show up at the time you manage your hosting account.

Phone Support in Shared Website Hosting

In case you decide to use one of our shared website hosting plans, you can connect with our customer support crew via phone for 14 hours per day. We can help you choose the proper package for your websites as we believe that it is better to discuss this kind of matters with a live person. In case you already have an account, we are able to assist you with all your sales/billing questions and / or general matters, even with some technical matters which do not involve a lot of time or escalation to an administrator as it'll be more appropriate to open a support ticket for time-consuming problems and have the communication in a single place. We have phone numbers in the United States of America, the UK and Australia, so you'll be able to call the one you prefer and speak with our representatives.

Phone Support in Semi-dedicated Servers

When you need additional info regarding the semi-dedicated hosting plans that we offer, you can call some of the three support phone lines that we have around the globe - in the U.S.A., the UK and Australia. Thus, you are able to check ahead of time whether our solutions are suitable for your websites. If you're already our client and you own a semi-dedicated account, you are able to contact us over the phone for fourteen hours a day about any type of billing or general queries. For strictly technical problems you will need to use our ticketing system so as to get in touch with our tech support because sometroubles just need more time to be taken care of, but we will assist you over the phone with lots of minor technical issues as well, saving you time and efforts.